Dear Bill and Lawrence;
I wish to commend you on the excellent service you gave to myself and my family in the arrangements you made for my late sister. The care and attention you provided were above and beyond what we would have expected, all the more so, since we were communicating from one end of the country to the other, and never did meet face-to-face. You took care of every detail in a matter in which I personally have no experience at all, including all the required documentation and arranging the air shipment of the casket. All was done with no pressure and at a pace I was very comfortable with, and at a surprisingly reasonable cost. Should the occasion arise, I would not hesitate to recommend your services.
Many thanks for your excellent support and assistance